S3Drive - Black Video Thumbnail

Hi, sorry if my English is not very good, because here I use Google Translate, but I hope you can understand what I want to convey. I want to ask why the thumbnail of the video I uploaded only shows a black preview? I will provide some screenshots regarding the problem I am experiencing, and if this problem can be resolved, I plan to start subscribing because this application is very interesting! *Activate the image description feature so you can see my explanation for each image (edited)

you can see that I uploaded two files, namely a photo and a video, but there is a problem with the video thumbnail not appearing and only showing a black preview, while thumbnails on photos can work well..
I have tried uploading other video files but the results are still the same, Please help..

I have enabled the "show photo/video thumbnails" button

Hi, no worries, I can understand you just fine ! What's your video format (.mov, .mp4 etc.?) It doesn't seem your file have an extension, which could make format guessing harder. Can you please add extension according to format (you can use rename) and try again?

Tom

Hi, no worries, I can understand you just fine ! What's your video format (.mov, .mp4 etc.?) It doesn't seem your file have an extension, which could make format guessing harder. Can you please add extension according to format (you can use rename) and try again?

I've used the mp4 format on every video, but the results are still the same...

Quick question, do you use E2E encryption?

Tom

Quick question, do you use E2E encryption?

Yes, you can see in the picture that I have attached

Ah yes sorry, I haven't zoomed in. Unfortunately we don't yet support thumbnails for encrypted videos just yet. The underyling library that we use for generating thumbnail doesn't yet understand the encrypted file. Given our exciting new features and roadmap. We will have this feature implemented, around ~Q3 2024. (edited)

after I experimented for a few hours, I found out what might be the problem.. when I enable E2E Encryption, the thumbnails on the videos don't appear, However, if E2E is not activated thumbnails will be visible

Tom

Ah yes sorry, I haven't zoomed in. Unfortunately we don't yet support thumbnails for encrypted videos just yet. The underyling library that we use for generating thumbnail doesn't yet understand the encrypted file. Given our exciting new features and roadmap. We will have this feature implemented, around ~Q3 2024. (edited)

it turned out exactly as I expected

That's right, but obviously if file is already encrypted then disabling E2E wouldn't help. Anyway, thanks for your feedback, I've created quick item to track this: https://s3drive.canny.io/feature-requests/p/encrypted-video-thumbnails

Tom

That's right, but obviously if file is already encrypted then disabling E2E wouldn't help. Anyway, thanks for your feedback, I've created quick item to track this: https://s3drive.canny.io/feature-requests/p/encrypted-video-thumbnails

Yes, what I mean is that when you disable E2E before uploading a video, the thumbnail will be visible

Yep, that's right. Stay tuned for the update

Tom

That's right, but obviously if file is already encrypted then disabling E2E wouldn't help. Anyway, thanks for your feedback, I've created quick item to track this: https://s3drive.canny.io/feature-requests/p/encrypted-video-thumbnails

sorry I have 2 last questions.. Firstly, why when I delete a file in storage/trash, the file appears again when I refresh it

Can you please open another support item please? Please also specify your S3 provider.

Tom

Can you please open another support item please? Please also specify your S3 provider.

i have tried two s3 providers, namely Synology C2 and Backblaze B2 but the results are still the same

11:39 AM

even when I tried with a trial account without s3 service, I still had this problem